Support & Help

Last updated: October 8, 2025

1. Quick Start

Install LifePath (App Store link coming soon).
Grant "Always Allow" location permission when prompted.
Leave the app—your device will collect points every few minutes.
Return later → open Timeline or Map to view visits.
Use Settings → "Process Data Now" to manually force processing.

2. Frequently Asked Questions

Why don't I see any data yet?

It can take 5-10 minutes of actual movement before the first batch of points arrives. Also ensure “Always Allow” permission is granted in iOS Settings → LifePath → Location.

Does this drain my battery?

Typical impact is ~5-10% daily. LifePath uses deferred updates and only wakes in ~5-minute intervals or when 100m movement accumulates.

Why is there no blue location bar?

That's intentional. Deferred updates allow passive collection without continuous foreground GPS usage.

How do I export my data?

Go to Settings → Export. Choose JSON (full backup), CSV (tables), or GPX (map format). Use Files / AirDrop / other destinations.

Can I sync across devices?

Not currently. LifePath is intentionally on-device only. You control if/when data moves.

Can I delete specific points?

Point-level pruning is not yet available. You can clear all data or export → filter externally → re-import (planned enhancement).

3. Troubleshooting

No points are being collected

Confirm permission: Settings → LifePath → Location → Always
Ensure Background App Refresh is ON
Disable Low Power Mode (it pauses background tasks)
Move at least 10-20 meters outdoors with clear sky view
Wait 5-10 minutes for first batch
Open app → check Settings stats section

Visits look wrong or missing

Short stops (< 2 minutes) are intentionally filtered
Allow more points to collect—accuracy improves with density
Use "Process Data Now" after movement to re-cluster

High battery usage

Check usage after at least 24 hours (initial day may spike)
Ensure app was not left open in foreground for long periods
iOS 17+ occasionally re-indexes after install—temporary

4. Data Export Tips

JSON: Re-importable full dataset. Keep safe if storing externally.
CSV: Use for spreadsheet analysis or visualization tools.
GPX: Import into mapping apps (e.g., GPX Studio) to visualize trips.

5. Contact

Need help or have feature feedback? Email lifepath@sn3ll.com. For privacy-specific inquiries: lifepath@sn3ll.com.

6. Status & Roadmap

Planned (non-binding): weekly summaries, optional tagging, transport refinement, archiving tools.

LifePath is a personal independence tool—not a surveillance or family tracking app.